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A workflow consists of a sequence of connected steps where each step follows without delay or gap and ends just before the subsequent step may begin. It is a depiction of a sequence of operations, declared as work of a person or group,[1] an organization of staff, or one or more simple or complex mechanisms.

Workflow may be seen as any abstraction of real work.

For control purposes, workflow may be a view of real work in a chosen aspect,[2] thus serving as a virtual representation of actual work. The flow being described may refer to a document or product that is being transferred from one step to another.

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Workflows may be viewed as one primitive building block to be combined with other parts of an organisation’s structure such as information silos, teams, projects, policies and hierarchies.

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